FAQ

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you've added the items you'd like to your cart, click the "check-Out" button on the shopping cart and then entered your contact details to get your shipping rate. 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy where we cover more intimate details.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

 We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari - as these are the most compatible.

 HOW DOES SHIPPING WORK?

The Kitchen Hut ships direct from our specialist manufacturing plants for each type of product (such as Germany, USA, Thailand, Tibet, China, India) in order to cut out extra handling and shipping costs which would then otherwise be bumping up our prices. All orders come with a tracking number once the order is placed and come with a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 10-20 days to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.

CAN I CANCEL MY ORDER?

Yes! All cancellations of orders must be made within 24 hours of placing the order- just email us and let us know why you'd like to cancel the order as well as your order details. All refunds for cancellations are sent through the payment system as soon as we receive confirmation from the customer, and may take 1-2 days to come through depending on the bank used to make the payment

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.